Frequently Asked Questions
Everything you need to know about your Shona Joy experience.
What is your return policy?
We offer returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only, and final sale items cannot be returned.
How long does shipping take?
Domestic orders are typically processed within 1-2 business days. Express shipping takes 1-3 business days, while standard shipping takes 3-7 business days. International delivery times vary by location, usually ranging from 5-10 business days.
Can I make changes to my order after it has been placed?
Once an order is placed, it is processed immediately by our warehouse team. Therefore, we are unable to cancel or make changes to your order, including address updates or item swaps.
How do I find my correct size?
Each product page features a detailed size guide and specific garment measurements. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Do I have to pay international duties and taxes?
Orders shipped to certain countries may be subject to import duties and taxes. These charges are determined by your local customs authority and are the responsibility of the customer.